SMS Messaging Privacy Policy and Terms & Conditions

Effective Date: 03.10.26

Information We Collect

When you opt in to receive SMS communications, we may collect:

  • Your mobile phone number

  • Your name (if provided)

  • Appointment or service-related information

  • Communication preferences

  • Message interaction data (such as opt-in and opt-out records)

How We Use Your Information

We use the information we collect to:

  • Send appointment reminders

  • Confirm or reschedule appointments

  • Provide service updates or notifications

  • Respond to customer inquiries

  • Provide customer support

  • Improve our communication services

SMS Messaging Consent

Your consent to receive SMS messages is used solely for communications from Align & Shine regarding services, scheduling, and related information.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention

We retain messaging records only as long as necessary to provide services, maintain compliance with applicable regulations, and manage communications.

Your Choices

You may opt out of receiving SMS communications at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive messages unless you choose to opt in again.

SMS Terms & Conditions

By opting into SMS communications from Align & Shine, you agree to receive text messages related to our services.

The Align & Shine SMS messaging program sends text messages to patients and clients related to:

  • Appointment reminders

  • Appointment confirmations

  • Scheduling updates

  • Customer service responses

  • Service-related notifications

Message frequency may vary depending on your interaction with our office. You may receive recurring messages related to your appointments or service requests.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Customer Support

For assistance, you may:

Opt-Out Instructions

To stop receiving SMS messages from Align & Shine, reply STOP to any message you receive from us.

After you send STOP, you will receive a confirmation message and will no longer receive SMS communications from us unless you opt in again.

Privacy Policy

Your privacy is important to us. Please review the SMS Privacy Policy section above on this page for details about how your information is used and protected.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Changes to These Terms

Align & Shine may update this SMS Messaging Policy from time to time. Updates will be posted on this page with a revised effective date.